Terms and Conditions
Terms and Conditions Disclaimer
In this section you can find my general terms and conditions. In order to ensure that both I and my clients are properly equipped to meet the demands of the latest EU personal data regulation (GDPR), I have integrated these demands into my general terms and conditions. I also have a data processor agreement that likewise meets the demands of the GDPR. Please do not hesitate to contact me if you have any questions relating to my terms and conditions or the GDPR.
1.TERMS OF WEBSITE USE
2. OTHER APPLICABLE TERMS
3. INFORMATION ABOUT ME
The Personal Diabetes Coach website is registered to and operated by Isabel Hooley on the domain https://thepersonaldiabetescoach.co.uk
4. CHANGES TO THESE TERMS
4.2 Please check this page from time to time to take notice of any changes I have made, as they are binding on you.
5. CHANGES TO THE SITE
5.1 I may update the Site from time to time and may change the content at any time. However, please note that any of the content on the Site may be out of date at any given time and I am under no obligation to update it.
5.2 I do not guarantee that the Site or any content on it, will be free from errors or omissions.
6. ACCESSING THE SITE
6.1 The Site is made available free of charge.
6.2 I do not guarantee that the Site or any content on it, will always be available or be uninterrupted. Access to the Site is permitted on a temporary basis. I may suspend, withdraw, discontinue or change all or any part of the Site without notice. I will not be liable to you if for any reason the Site is unavailable at any time or for any period.
6.3 You are responsible for making all arrangements necessary for you to have access to the Site.
7. INTELLECTUAL PROPERTY RIGHTS
7.1 Isabel Hooley is the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
7.2 You may print off one copy, and may download extracts, of any page(s) from my Site for your personal use and you may draw the attention of others to content posted on my Site.
7.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
7.4 My status (and that of any identified contributors) as the authors of content on my Site must always be acknowledged.
7.5 You must not use any part of the content on the Site for commercial purposes without obtaining a license to do so from me.
8. NO RELIANCE ON INFORMATION
The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely.
9. LIMITATION OF MY LIABILITY
9.2 To the extent permitted by law, I exclude all conditions, warranties, representations or other terms which may apply to the Site or any content on it, whether express or implied.
9.3 Isabel Hooley will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, the Site.
- use of or reliance on any content displayed on the Site.
9.4 If you are a business user, please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
9.5 You agree not to use the Site for any commercial or business purposes, and I have no liability to you or any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.6 Isabel Hooley will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it.
9.7 Isabel Hooley assumes no responsibility for the content of websites linked on the Site. Such links should not be interpreted as endorsement by me of those linked websites. I will not be liable for any loss or damage that may arise from your use of them.
9.8 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in my terms and conditions that will be discussed when your consent is obtained at the first consultation.
10.1 Isabel Hooley does not guarantee that the Site will be secure or free from bugs or viruses.
10.2 You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.
10.3 You must not misuse the Site by knowingly transmitting any data, sending or uploading any material that contains viruses, trojans, worms, logic bombs, time bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. I will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
11. LINKING TO THE SITE
11.1 You may link to the Site provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it.
11.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on my part where none exists.
11.3 You must not establish a link to the Site without contacting me at isabel@ThePersonalDiabetesCoach.co.uk the Site must not be framed on any other site.
11.4 I reserve the right to withdraw linking permission without notice.
11.5 If you wish to make any use of content on the Site other than that set out above, please contact isabel@ThePersonalDiabetesCoach.co.uk
12. PRODUCT AND BLOG LINKS AND RESOURCES IN THE SITE
12.1 Where the Site contains links to other blogs and resources provided by users, these links are provided for your information only.
12.2 Isabel Hooley has no control over the contents of those sites or resources.
13. APPLICABLE LAW
14. PROHIBITED USES
14.1 You may use the Site only for lawful purposes. You may not use the Site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with my content standards.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
14.2 You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of the Site
- Not to access without authority, interfere with, damage or disrupt:
- any part of the Site;
- any equipment or network on which the Site is stored;
- any software used in the provision of the Site; or
- any equipment or network or software owned or used by any third party.
15 CONTACT ME
- To contact me please email isabel@ThePersonalDiabetesCoach.co.uk
This policy is effective as from May 2018
Why I collect your data
I collect your personal data, solely in order to provide my independent diabetes coaching service to you.
What I collect
I may collect the following information:
- Your contact details, as provided by you
- Information that you disclose to me, via a contact form from my website, in a phone conversation or by email
- Information provided on a consent form
- Clinical information that I obtain from other health professionals, with your explicit consent
What I do with the information I gather
I require this information for the purpose of:
- Providing you with The Personal Diabetes Coach service
- Professional, confidential, client-specific clinical record keeping
- Sharing information with other health professionals, where relevant and you have consented
I am committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, storage of electronic information will be password protected and paper information will be kept under lock and key.
Telephone and email communications are via standard systems and are not encrypted. Emails can be encrypted if you specifically request it; contact isabel@ThePersonalDiabetesCoach.co.uk
Controlling your personal information
I keep your personal information solely in order to provide services directly to you. I will not distribute, sell or lease your personal information to a third party unless I am required by law to do so.
You may request details of personal information which I hold about you, under the General Data Protection Regulation (GDPR). If you would like a copy of the information held about you please contact me, Isabel Hooley; isabel@ThePersonalDiabetesCoach.co.uk
If you believe that any information I am holding on you is incorrect or incomplete, please email me; isabel@ThePersonalDiabetesCoach.co.uk or phone 07894758382
How long will your information be kept for
Details provided as part of an initial enquiry will be kept for and destroyed after 1 year if no clinical service is provided.
How can you withdraw and request to be deleted from my files
If I hold your details as part of an initial enquiry, you may request that I destroy your records before a year has passed. Please contact isabel@ThePersonalDiabetesCoach.co.uk or 07894758382
If you have been a client in receipt of my services, I may not destroy your clinical record before the 8-year deadline but if you do not wish me to contact you, you can request that your details are deactivated by emailing isabel@ThePersonalDiabetesCoachh.co.uk or phoning 07894758382.