Terms and Conditions

Terms and Conditions Disclaimer

In this section you can find my general terms and conditions. In order to ensure that both I and my clients are properly equipped to meet the demands of personal data regulations (GDPR), I have integrated these demands into my general terms and conditions. I also have a data processor agreement that likewise meets the demands of the GDPR. Please do not hesitate to contact me if you have any questions relating to my terms and conditions or the GDPR.

Website Terms of Use


1.1 These terms of use together with the policies, agreements and documents referred to in them provide the terms of use on which you may make use of my website https://thepersonaldiabetescoach.co.uk (the “Site”). Use of my Site includes accessing, browsing the Site. These terms apply to all users and visitors to the Site.

1.2 Please read these terms of use carefully before you start to use the Site, as these will apply to your use of the Site.

1.3 By using the Site, you accept these terms of use and that you agree to comply with them.

1.4 If you do not agree to these terms of use, you must not use the Site.


These terms of use refer to the following additional terms, which also apply to your use of the Site:

2.1 My Cookie Policy, which sets out information about the cookies on our Site;

2.2 My Privacy Policy (below), which sets out the terms on which I process any personal data that I collect from you or that you provide to me. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.


The Personal Diabetes Coach website is registered to and operated by Isabel Hooley on the domain https://thepersonaldiabetescoach.co.uk


4.1 Isabel Hooley may revise these terms of use at any time.

4.2 Please check this page from time to time to take notice of any changes I have made, as they are binding on you.


5.1 I may update the Site from time to time and may change the content at any time. However, please note that any of the content on the Site may be out of date at any given time and I am under no obligation to update it.

5.2 I do not guarantee that the Site or any content on it, will be free from errors or omissions.


6.1 The Site is made available free of charge.

6.2 I do not guarantee that the Site or any content on it, will always be available or be uninterrupted. Access to the Site is permitted on a temporary basis. I may suspend, withdraw, discontinue or change all or any part of the Site without notice. I will not be liable to you if for any reason the Site is unavailable at any time or for any period.

6.3 You are responsible for making all arrangements necessary for you to have access to the Site.

6.4 You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


7.1 Isabel Hooley is the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

7.2 You may print off one copy, and may download extracts, of any page(s) from my Site for your personal use and you may draw the attention of others to content posted on my Site.

7.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

7.4 My status (and that of any identified contributors) as the authors of content on my Site must always be acknowledged.

7.5 You must not use any part of the content on the Site for commercial purposes without obtaining a license to do so from me.

7.6  If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely.


9.1 Nothing in these terms of use excludes or limits my liability for death or personal injury arising from negligence, fraud or fraudulent misrepresentation by me, or any other liability that cannot be excluded or limited by English law.

9.2 To the extent permitted by law, I exclude all conditions, warranties, representations or other terms which may apply to the Site or any content on it, whether express or implied.

9.3 Isabel Hooley will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, the Site.
  • use of or reliance on any content displayed on the Site.

9.4 If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

9.5 You agree not to use the Site for any commercial or business purposes, and I have no liability to you or any loss of profit, loss of business, business interruption, or loss of business opportunity.

9.6 Isabel Hooley will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it.

9.7 Isabel Hooley assumes no responsibility for the content of websites linked on the Site. Such links should not be interpreted as endorsement by me of those linked websites. I will not be liable for any loss or damage that may arise from your use of them.

9.8 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in my terms and conditions that will be discussed when your consent is obtained at the first consultation.


10.1 Isabel Hooley does not guarantee that the Site will be secure or free from bugs or viruses.

10.2 You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.

10.3 You must not misuse the Site by knowingly transmitting any data, sending or uploading any material that contains viruses, trojans, worms, logic bombs, time bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. I will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.


11.1 You may link to the Site provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it.

11.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on my part where none exists.

11.3 You must not establish a link to the Site without contacting me at isabel@ThePersonalDiabetesCoach.co.uk the Site must not be framed on any other site.

11.4 I reserve the right to withdraw linking permission without notice.

11.5 If you wish to make any use of content on the Site other than that set out above, please contact isabel@ThePersonalDiabetesCoach.co.uk


12.1 Where the Site contains links to other blogs and resources provided by users, these links are provided for your information only.

12.2 Isabel Hooley has no control over the contents of those sites or resources.


13.1 If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You agree that the courts of England have exclusive jurisdiction.

1 3.2 If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. You agree to the exclusive jurisdiction of the courts of England.


14.1 You may use the Site only for lawful purposes. You may not use the Site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with my content standards.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

14.2 You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of the Site
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of the Site;
    • any equipment or network on which the Site is stored;
    • any software used in the provision of the Site; or
    • any equipment or network or software owned or used by any third party.


  • To contact me please email isabel@ThePersonalDiabetesCoach.co.uk

 Privacy Policy

This privacy policy sets out how I, Isabel Hooley, use and protect any personal information that you provide to me.

I am committed to ensuring that your privacy is protected. Should I ask you to provide certain information when using my service, by which you can be identified, you can be assured that it will only be used in accordance with this privacy policy.

This policy is effective as from May 2018

Why I collect your data

I collect your personal data, solely in order to provide my independent diabetes coaching and nutrition therapy service to you.

What I collect

I may collect the following information:

  • Your contact details, as provided by you
  • Information that you disclose to me, via a contact form from my website, in a phone conversation or by email
  • Information provided on a consent form
  • Clinical information that I obtain from other health professionals, with your explicit consent

What I do with the information I gather

I require this information for the purpose of:

  • Providing you with The Personal Diabetes Coach or Nutrition Therapist service
  • Professional, confidential, client-specific clinical record keeping
  • Sharing information with other health professionals, where relevant and you have consented


I am committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, storage of electronic information will be password protected and paper information will be kept under lock and key.

Telephone and email communications are via standard systems and are not encrypted. Emails can be encrypted if you specifically request it; contact isabel@ThePersonalDiabetesCoach.co.uk

Controlling your personal information

I keep your personal information solely in order to provide services directly to you. I will not distribute, sell or lease your personal information to a third party unless I am required by law to do so.

You may request details of personal information which I hold about you, under the General Data Protection Regulation (GDPR). If you would like a copy of the information held about you please contact me, Isabel Hooley; isabel@ThePersonalDiabetesCoach.co.uk

If you believe that any information I am holding on you is incorrect or incomplete, please email me; isabel@ThePersonalDiabetesCoach.co.uk or phone 07894758382

How long will your information be kept for

Details provided as part of an initial enquiry will be kept for and destroyed after 1 year if no clinical service is provided.

If clinical service is provided, a consent form, referencing the privacy policy will be required as part of the first meeting. Your information will be kept for a minimum of eight years or until a child is 21 (whichever is longest). After this time, your record will be destroyed.

How can you withdraw and request to be deleted from my files

If I hold your details as part of an initial enquiry, you may request that I destroy your records before a year has passed. Please contact isabel@ThePersonalDiabetesCoach.co.uk or 07894758382

If you have been a client in receipt of my services, I may not destroy your clinical record before the 8-year deadline but if you do not wish me to contact you, you can request that your details are deactivated by emailing isabel@ThePersonalDiabetesCoachh.co.uk or phoning 07894758382.